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Frequently asked questions
All of Shoeboxed’s plans are available to try for free for 30 days.
If you sign up for a monthly subscription, you can cancel at any point throughout the month without incurring any charges to your credit card.
If you sign up for an annual plan, we'll give you a complete refund if the plan is terminated at any point in the first 30 days.
Yes! Talk with our Client Success Manager, and we’ll create a custom plan that fits what you are looking for.
You have two options: (1) Have them shredded at our facility or (2) have them returned to you after we scan them.
Go to "Account info," under "My mail-in settings," check the box “Shred and recycle my documents (do not return)” if you want us to shred your documents.
Leave the box unchecked if you would like us to return your documents. All new plans will default to include document return.
All paper documents are securely stored at our facility in Durham, NC. Entryways are monitored 24/7 with security cameras. Digital documents and data are protected by Secure Socket Layer (SSL) encryption, which online banks also use to protect bank accounts.
We pride ourselves on our friendly, reliable, and supremely helpful customer service! We’re always standing by to answer your questions and brighten your day! Get in touch with support staff Monday through Friday 9-6 EST at the following numbers:
U.S. toll-free: (888) 369-4269
International: +1 (919) 687-4269
To cancel your account, please contact our billing team at 919-295-9099 to help process your cancellation and securely close your account. A representative will help you download your data and sunset your account.
If for any reason you have trouble contacting us, please reach out directly to our support team via our support chat or our help desk at [email protected].
Export account data before canceling.
We accept all major credit and debit cards. Plans will auto-charge to the card on file at the time of renewal (monthly or annually, depending on your plan structure).