Shoeboxed Frequently Asked Questions

Is Shoeboxed right for me?

Shoeboxed is perfect for small businesses, entrepreneurs, sole proprietors, freelancers, business travelers, homemakers and anyone else that needs an easy, affordable way to organize paper clutter online.


What benefits does Shoeboxed offer?

Shoeboxed offers fast and easy receipt tracking and contact organization. Send your receipts, business cards and paper documents to Shoeboxed for scanning, data entry, organization and secure online storage without touching a scanner or keyboard. You’ll save hours every month by letting Shoeboxed handle your paper clutter.

Using Shoeboxed will slash administrative costs like buying scanners and hardware, wasting time organizing and typing in paper documents, or outsourcing scanning and filing to an assistant who could be doing more important things for your business.



How does it work?

Shoeboxed’s secret sauce is our human-verified data extraction. When you send us a document, whether by mail, email or mobile phone, we not only scan the paper and organize it online, we extract the important data from the page so that you can put it to good use.

From your online account, you can access your documents anytime, anywhere, easily print and download copies of your documents, create and email expense reports, and export data to Excel, QuickBooks, Salesforce, Constant Contact, FreshBooks, Outright.com, Outlook, Address Book, Google Contacts and other popular bookkeeping, tax prep and contact management programs.



How much does Shoeboxed cost?

We have four different plans that range from being completely free up to $49.95 per month depending on what your needs are. The benefits of each plan are explained in detail on our Pricing and Plan Overview Page.


Is Shoeboxed safe and secure?

Privacy and security are the cornerstones of our service. Shoeboxed will never sell or disclose any information about you or your documents. Our processing facilities are strictly private and protected by keycard access, video surveillance and many other advanced security precautions. All Shoeboxed employees undergo rigorous privacy training and criminal background checks and are monitored closely at all times.

Once your documents are safely organized in your online account, we use SSL encryption just like your online bank does so that no one can access your records other than yourself or your authorized parties. Our servers are backed up daily and duplicate records are stored in secure off-site data storage facilities to ensure that we will never lose your data. We offer unlimited data storage online, and not to worry, even if you ever cancel your Shoeboxed plan you can still log in to access your existing documents and data any time, forever.



How does the Shoeboxed Mail-In service work?

One of Shoeboxed’s most beneficial features is our mail-in service. This allows you to mail your paper documents to us for scanning, data extraction and online organization in your account. With our Classic and Business plans, we actually send you secure pre-paid envelopes that you can use to send documents to us in the US or Australia. We even return your hard copy documents to you after processing, but we also offer a free shred-and-recycle option.


Where is Shoeboxed located?

Shoeboxed is located in lovely Durham, North Carolina. Durham is part of Research Triangle Park, an area known for its intellectual and innovative culture, cutting edge research, and large number of technology companies.

Our physical address (for all FedEx and UPS shipments) is:
112 Broadway St
Suite B
Durham, NC 27701

Our mailing address (for all Postal Service shipments) is:
P.O. Box 1411
Durham, NC 27702



Can I use Shoeboxed from outside the US?

Yes, you can use Shoeboxed from anywhere in the world! At this time, we have two processing facilities, one in Durham, North Carolina and one in Sydney, Australia. Thus, our postage-paid business reply envelopes are currently only for use within the US and Australia. Outside of these two countries, you will need to provide your own packaging and postage to ship documents to Shoeboxed, but we will cover all shipping expenses to return the documents to you assuming that this is provided for by your plan. Shoeboxed Mobile, included with all plans, is a great feature for international use if mailing documents abroad is not feasible for you.

If you are interested in using Shoeboxed from Australia, please visit www.shoeboxed.com.au for more information.

Shoeboxed supports multiple international currencies, making it even easier to use our services outside of the US and Australia. View a list of supported currencies and information about changing the default currency in your account.

International users can sign up online for any Shoeboxed plan.



Can I use Shoeboxed from my mobile device?

Shoeboxed Mobile is available on all premium Shoeboxed plans and can be used with any smartphone. This feature allows you to snap a picture of a receipt or business card with your phone, then email the image to us for processing. For iPhone users, we have an app for receipts and an app for business cards available for download.


What other tools and software applications work well with Shoeboxed?

Shoeboxed let’s you download your documents and data in a variety of formats (including CSV, Excel and PDF) as well as export to dozens of other useful tools like:
Evernote
Outlook
Freshbooks
Outright
Bill.com
Xero
Salesforce
BatchBook
Constant Contact
Jigsaw
and more!


Can I have multiple Shoeboxed accounts for my company?

Yes. The Shoeboxed Multiuser account is an intuitive dashboard that allows you to administer multiple Shoeboxed accounts from one place. You can log in to individual sub-accounts to view your users’ documents, generate expense reports, download and export data, or print and email documents. To learn more about a Multiuser account or to start one today, contact us today.


Does Shoeboxed comply with tax authority regulations?

Yes, the IRS as well as other international tax organizations like ATO and CRA accept digital (scanned) receipts for taxes and audits. In the US, the IRS has been accepting digital receipts since at least 1997 under certain conditions, all of which are met by Shoeboxed. In order to be usable for your taxes, your receipts must be legible, must link back to other purchasing references, like credit card spending, and they must be submitted to the IRS within the accepted time frame typical for all receipts. Read more on the IRS website. Shoeboxed is the best and easiest tool for getting your receipts scanned and organized to be safe in case of IRS audit and to simplify tax prep.

Watch a short overview of our services

Have more questions or need technical support? Visit our Help Desk!