Shoeboxed Help & FAQs

Questions in this category:

  1. How are Shoeboxed’s in-house scanners better than standard desktop and portable scanners?
  2. What counts against my monthly limit and what doesn’t?
  3. Do you scan multipage receipts and documents?
  4. Can you process my receipts or business cards if they are stapled or taped to a larger piece of paper?
  5. Can I pre-sort or pre-categorize my receipts and business cards before sending them in?
  6. How do you return my receipts and business cards to me after you scan and process them?
  7. Do you return my receipts and business cards to me after you scan and process them?
  8. Can I send multiple envelopes within one larger package?
  9. I’m sending in an envelope for the first time, what do I need to know?
  10. When does my monthly limit start over?
  11. What happens if I go over my monthly limit?
  12. What does “Envelope Received” mean? How quickly do you receive my envelopes?
  13. What is Shoeboxed Mail-In?
  14. Can I place an expedited processing order?
  15. What happens to my receipts when I mail them in?
  16. How big are Shoeboxed postage paid envelopes?
  17. I travel a lot and won’t receive my postage paid envelopes at my home address.
  18. What should I do if I lose my Shoeboxed envelopes?
  19. I can’t wait for the Postal Service, how can I speed up the process?
  20. I have hundreds of receipts, business cards, or other documents that I need processed right away. Can Shoeboxed help?
  21. How many receipts, business cards, and other documents can I put into my Shoeboxed postage paid envelopes?
  22. Can I mail-in documents that aren’t receipts or business cards to be scanned and archived in my Shoeboxed account?
  23. Can I send receipts and business cards in the same envelope to be scanned at Shoeboxed?
Still can’t find an answer? Chat with us live or call 888-369-4269 toll free 10AM-7PM EST M-F